author in Arkansas Times You’re gonzo about letting everyone know what’s going on out there, so we’re disappointed/embarrassed/apologies by recent reports that customers are having trouble logging in.
We’re sorry! Let’s fix it!
AT Circulation Director Jackson GladdenOur patient and thoughtful customer service ace, offers up this tutorial on how to log in and stay that way.
First: Have you set a password on your account? That could be a hold-up.
If you’re constantly having to go through your email to get a new magic link, or you’re always asked to log in when you’re redirected to our site, you haven’t set a password yet Is!
It is easy to do! How?
Go ahead and log in to the site, then proceed to Step 1:
- At the top right of the homepage, you should see a button that says “My Account”.
- Click on it and it will open your edit Profile Menu on the bottom right.
- Then, set a password.
Alternatively, if you can’t find the “My Account” button, look at the bottom right of the homepage, you’ll see a small circle saying Arkansas Times, which is your user menu!
- click on Arkansas Times icon at the bottom right of the homepage.
- click on edit Profile.
- Then, set a password.
next time you log in Arkansas Times On Google Chrome, Firefox, Safari, etc. sites, your browser should ask you if you want to save your login information so that it can auto-fill your information for the next visit. If this fix doesn’t work for you and nothing sticks, let’s move on to the next fix!
Second: You’re on a smartphone and have to log in all the time? Try this quick fix.
Smartphone apps such as Facebook, Instagram, Gmail and many other email apps (Apple Mail, Yahoo Mail, etc.) use their own built-in web browsers to open links. These built-in web browsers do not retain any of your user data or saved credentials that you may have stored in Safari or Chrome.
How do you fix this?
1. Once you have accessed a link to our website or an article, look for the “Open in…” button.
2. If the built-in browser opens the webpage, look for the option to open it in your default browser (Safari, Chrome, etc.).
3. Then log in if you haven’t already!
If the first 2 problems didn’t help, let’s move on to the next common solution to the login problem.
Third: You have disabled your cookies so that your phone or computer does not store your password. This is easy to fix.
1. If your browser is using privacy settings that block cookies, it will not store your login on our site, or any site for that matter.
2. If you are on PC, you can use this tool to find out if cookies are blocked, and instructions on how to enable them in each browser.
3. For iPhone users, look here.
4. For Android users, click here.
Wow! I’m sure you get it, but… if solving these problems doesn’t solve the problem for you, please let us know and provide information about your device, browser, and any references you may have on our site. To login. Screenshots or videos would be incredibly helpful if possible. Send all information about your problem to [email protected] review and solution.