Samsung has launched the Galaxy Devices Self-Repair Program which it runs in collaboration with iFixit. Starting today, device owners can replace the screen, back glass and charging port for the Galaxy S20 and S21 series phones as well as the Galaxy Tab S7+.
The repair program was announced in March and will include shipping labels for Galaxy device owners to send genuine parts and repair tools as well as easy to understand repair guides and parts that are old or damaged by Samsung.
Samsung says the program is part of its nationwide “customer-first care experience” and Samsung’s commitment to making everyday changes that make a meaningful impact on the environment by fostering a circular economy to reduce e-waste. reinforces.
The company says, “This program complements Samsung’s continued expansion of making repairs convenient for consumers and aims to empower consumers with sustainable solutions to support a more circular economy by extending the life of their devices.” reinforces commitment.”
Samsung says it plans to expand the self-repair program to include more devices and repair options, but has stopped short of providing specific plans for that expansion.
Users who wish to make their own repairs can purchase the parts and guides they need through iFixit, Samsung 837, and Samsung retail and service locations, which Samsung promises are the same price as those offered to its affiliated repair providers. Huh.
A similar announcement from Google was followed by the announcement of Samsung’s repair program, which came after both Apple and Microsoft announced self-repair services over the past several months. Samsung, Google and Microsoft are all working with iFixit, while Apple is managing its repair service independently. That program debuted in April and after seeing how it worked, some experts alleged it was designed to be untraceable.
The cynics of these repair programs will say that the change in company policies is less about environmental sustainability or customer choice and more about getting ahead of potentially new laws. Apple, Samsung and Google showed no movement toward allowing customers to repair their own devices – even to make such repairs more difficult – until federal trade The commission did not approve a landmark policy of right to repair in July last year.
image credit: samsung